Boiler Bee reaches 800 reviews

We are delighted to have reached the wonderful milestone of 800 reviews on Checkatrade.

We’ve been really luck to have very appreciative customer who’ve taken time to give us positive feedback, so thank you all 😀

It’s been a very stressful summer and as winter approaches we traditionally get much busier with breakdowns as people switch on their heating systems. As before we are committed to attending to your needs but we do ask that you maintain a safe distance so that we can work in a risk and stress free environment.

If we can embrace the governments hands, face, space guidance it would be great for everyone.

Looking forward to the end of the pandemic 😀

Busy time at Boiler Bee

It’s been a busy few months at Boiler Bee. There’s been the usual array of breakdowns and repairs needed for my regular customer, for whom I always make time; but as well as them I’ve been extending my portfolio by becoming trained on mobile coffee machines so that I can install, service and repair said machines and keep the mobile vans selling coffee (other drinks are available) to the general public.

It’s become evident that there is a great shortage of qualified gas safe engineers able to complete work on mobile coffee vans. Without boring you with the detail, the law states that any gas appliance must only be worked on by someone who is trained and competent. Any machine, such as a gas powered coffee machine, with a gas element is therefore a gas appliance and requires a gas engineer with the appropriate qualifications which are CMC and Comcat2. These are the qualifications I am seeking to obtain.

The governing body, UKLPG has issued codes of practice to allow engineers to interpret the British Standards and comply with the gas laws.

This qualification will allow me to service and maintain coffee machines as pictured above.

With the increase in street trade and mobile food vendors it’s a growing market that needs skilled people.

Once again, Derek and I look forward to being of service to the wider business community in the very near future 🐝

How we do magnetic filters

Tricky little job today for Derek. Like a lot of kitchen located combis there isn’t much space below the boiler to fit a jug sized magnetic filter and so at this house in North Shields it seemed possible to fit it in a cupboard next the the pipework boxing.

There was already an access hatch so all the was needed was to drain the system, cut into the pipes and connect the filter – simple!

The first job of draining went well and so Derek started cutting into the 22mm copper pipes. There wasn’t much room but since he’s only the size of a bee, he managed to get it done.

The next stage was to accurately mark out where the pipes would go and cut the holes and adjust the side of the kitchen cabinet to allow the pipework to come through. With that done the pipework could all be connected up and pressure tested before filling the system. Again this was tricky job as it required assembling the pipework in a specific order as it couldn’t be adjusted or tightened in situ.

The job turned out to be really neat and we then proceeded to flush the system to clear out all of the years of debris running round the rads. The boxing cover was replaced and hides away all of the pipes. The filter is a mini Worcester Bosch unit which is very well made and sits neatly behind the cupboard door.

Another great bit of team work with Derek🐝

New shirts for Boiler Bee

I am delighted to be sporting our new Boiler Bee work shirts.

The old shirts had been in circulation for about 15 years and, although they were still fine, we due a replacement.

The new shirts have been custom made by Canterbury of New Zealand and embroider by Global Image in North Shields

I hope you’ll agree they look fantastic!

A plasterer is NOT a heating engineer’s best friend (sometimes)

…and so the saga of boiler flues continues.

It’s every good heating engineers job to inspect flues. Sometimes this means getting your step ladders out with your torch in hand, inspecting what’s hidden in the loft.

Sometimes flues are more accessible but can also be at fault. Today’s job was just to service a Main water heater which is a relatively simple task. However, on inspection of the flue I found that the plasterers had left some of their product where it shouldn’t be.

Continue reading

Flues at wrong angles (again!)

We are increasingly being asked to look at boilers that have developed leakage problems from the flue joints. 9 times out of 10 we find that the clues have not been placed at the correct angle of 1.5-3.0° depending on manufacturer and so condensate liquid (carbonic acid) collects in the seals and destroys them.

This time the faulty flue was on an Ideal iMax 60kw commercial boiler and so made the whole job a lot more complicated.

The whole flue system was replaced and then fitted at an elevation necessary to create a 2.5° fall. This meant lifting the flue terminal from its original position so that it has sufficient gradient.

The flue was then effectively supported with clamps at ensure there was no movement and that it stayed at the correct angle and the angle of fall checked with a laser.

Unfortunately, for the church, the second boiler’s flue has also been installed at the wrong angle and this will need replacing soon.

But for now the boilers are you and running and the church is once again a warm place to worship.

How we do….under sink plumbing

Ok, it’s hidden away behind the bottles of zing, bling, ziff and tide but best practice says that unsecured pipework will eventually leak causing superficial and possibly structural damage to walls and floors.

We were recently asked to tidy up the under sink plumbing at a property in Tynemouth, see pic below.

The original work had been carried out by the kitchen fitting company and the customer had been preoccupied with a sick child at the time and so didn’t challenge the workmanship.

The hanging pipework places stresses on the joints and on the flexible hoses that connect to the kitchen tap. That stress exacerbates the strain on the pipe materials and significantly shorten the life of the components. A failure of these pipe would be catastrophic as they carry mains hot and cold water. After a few minutes the kitchen could be flooded.

By securing the pipe work with pipe clips it takes all of the stress away from the pipes and allows the joints and materials to continue their happy lives for many years.

The back of the kitchen units is usually very poor quality hard board and not strong enough to hold a pipe clip. Therefore a section of 12mm ply is glued to the hardboard thereby making a solid surface on which to mount pipe clips. The photo below shows this in place along with the pipework neatly cut to the correct length and the correct fitting used to connect the flexible taps hoses.

We can now be confident that the integrity of the pipework will not be compromised by poor fitting and know that this will last a life time!

Gas Safety Week

Gas safety week is 14-20. September but for us every week is about gas safety. We’ve just visited a property in Whitley Bay to service a boiler. On removing the boiler air tight cover we found the boiler heavily stained with rusty water and wondered what was happening.

Damage to the inside of a boiler like this is a great cause for concern as this will dramatically shorten the life of the boiler and could result in damage to other internal components such as the fan and gas valve.

Before servicing the boiler the source of the leak needs to be found and rectified. After a closer examination of the flue it was discovered that a similar rust pattern is evident and this leads one to think that products of combustion, which are high in water vapour, has been escaping and eating away at the seals in the flue.

This means that the flue has failed (in its job to transport all of the combustion products outside) and is now unsafe.

Products of combustion entering the home is unsafe because they could contain carbon monoxide which is a deadly gas and if left to continue would kill all of the occupants in the house.

It looked like the boiler’s flue has not been fitted square to the wall probably because the boiler had replaced an older boiler which had a different flue position and which had not been adjusted to fit the dimensions of the new boiler.

This fault was created at the time of installing the boiler and is not related to its warranty, service or age. The company responsible (British Gas) for fitting the boiler need to rectify the fault and make it safe again.

Your safety is always of primary concern, no matter who’s fault it is, no one should be left with an unsafe situation. We completed a Gas Safety Warning Record and passed responsibility on to the home owner who agreed, in writing, to take over the problem.

Hopefully British Gas will recognise the fault and rectify it quickly.

****** Update 20/07/2020******

British Gas have attended the problem and determined that the seals have perished. They said this was a common problem on the earlier Worcester boilers but they were happy to replace the flue system free of charge.

I spoke to Worcester about their flues and they confirmed that there was NO problem with the seals and that the flue must have been fitted with an incorrect drainage angle at the time of installation.

If a flue is not fitted with a back fall of 53mm per 1000mm the condensate fluid (carbonic acid) will collect in the seal recesses and destroy the seals.

Solar Thermal awareness programme

Boiler Bee – We Fix Solar

We have just launched an new programme to make people aware of the need to maintain their solar thermal water heating systems.

As we approach summer (again) these panels come into their own and have the potential to provide all of your hot water so long as we have a few hours of sun and as long as the system is working efficiently.

We have recently serviced two systems in Wideopen and Heddon-on-the-Wall in order to remove air blockages that made temperatures on the roof soar to 145°c. This valuable heat wasn’t making its way to the hot water cylinder because of air locks in the pipework.

Pumping station in Heddon-on-the-Wall with flushing pump attacked

In this situation we attached our pumping station and flushed the air out of the system and repressurised it so that it would operate at 100%.

At another job in Wideopen the temperatures had also reached 140°c + and had started to convert the glycol thermodynamic fluid in to vapour at the same temperature. This is quite hazardous as it can easily scald the unsuspecting customer.

High temperature vapour being let out of a safety valve

Once again this system was flushed with glycol and repressurised and is now working well.

The solar panels are connected to the pumping station which is then connected to the hot water cylinder. This is an “unvented“ cylinder which runs at high pressure and itself needs to be maintained to ensure its working properly and safely.

We are fully trained and qualified at Boiler Bee to service and maintain solar and unvented cylinders so if you feel you’re not getting the benefit of the sun (!) then please call us, we fix solar!

The customer, Dr D, commented, “The work was speedily delivered, 100% effective and of a high standard, excellent work, an enthusiastic response to new challenges was noted”.

New Viessmann “Weather Comp” boiler fitted

If you’ve read this blog before you will know I’m a big believer in Weather Compensation. The new Boiler Plus regulations require fitters to offer one of 4 energy saving add-ons to boilers. Weather Compensation (WC), Load Compensation, Smart Controls (such as Nest) and Flue Gas heat recovery.

We have always favoured Weather Compensation because it offers the biggest efficiency gain and is the most simplistic technology to integrate.

What is Weather Compensation

Weather compensation is a system where the boiler calculates the heat required to keep the house warm and comfortable at any given outside temperature. Once set up the boiler will automatically adjust the flow temperature of hot water to the radiators in line with the outside temperature.

See the source imageIn the diagram opposite the graph shows the Flow Temperature produced by the boiler in relation to the outside temperature in England and Europe. You will see that for this house, an outside temperature of 10ͦ°c relates to a flow temperature of approx. 45ͦ°c in England and 35ͦ°C in Europe. There is a difference in the countries because the European homes are better insulated than English homes.

The beauty of this system is that it needs no management. The boiler does all the sensing and calculating of the required temperatures; all the customer sees is a very comfortable home.

We fitted a new Viessmann 100W combi boiler to a customer’s property in North Shields last week. 2020-03-31 10.26.26The customer had been having regular problems with the existing system which was a Gledhill open vented heat store and an Ideal heat only boiler. This was a poor and over complicated system installed 15 years ago. The old cylinder and boiler were taken out and the new combi fitted (see opposite).

On our follow up visit a few days later we asked the customer how the boiler was doing. She replied that she had noticed it coming on because it hadn’t been very cold. 

In fact the temperature outside had dropped to 3°c in the past week but the customer had not noticed any stress on the system because the Weather Compensation had been gradually increasing (and decreasing) the circulating water to keep the home comfortable.

With the new boiler working much better than the last old unit, a peace of mind 10 year parts and labour warranty from Viessmann and a “Which” awarded highly efficient boiler the customer wrote, “The service provided by Boiler Bee is excellent. I’ll definitely use this company again”. We look forward to being of service for many years to come.